Here at Summerhill Surgery, we hope that most problems can be resolved swiftly, at the time that they arise and with the person concerned. If you wish to make a complaint, we ask that ideally you do so on the same day. This will help us to establish what happened and why.
Please let us know of your complaint:
within six months of the incident
within six months of discovering that you have a problem , providing it is within 12 months of the incident.
We will acknowledge your complaint within three working days and identify what we can do to make sure the problem doesn’t arise in the future.
Written complaints should be addressed to:
Mrs Carol Tyler – Practice Manager
Alternatively, you may ask for an appointment with Mrs Tyler to discuss your concerns in person.
Complaining on behalf of someone else
If you are making complaint on behalf of someone else, we require a letter signed by the person concerned,giving their permission for you to do so. Please note that we keep to the strict rules of medical confidentiality.
What if I am still not happy?
We endeavor to resolve all complaints in a timely manner , however, if you are still unhappy with the response you receive,please let us know as soon as possible.
You also have the right to contact either NHS England via :
Phone: 03003 11 22 33
PO BOX 16738
You can also contact the Parliamentary Health Service Ombudsman (PHSO)