Patient Participation Group
We would like to know how we can improve our service to you and we would welcome your thoughts about our surgery and staff.
To help us with this, we are setting up a patient representation group so that you can have your say. We will ask members of this group some questions from time to time, such as what you think about our opening times or the quality of the care or service you receive. We will use various methods of contact (based on your preference) and will keep communication brief so it should not take up too much of your time.
We aim to gather a number of patients from as broad a spectrum as possible to get a truly representative sample of responses. We need everyone – young people, workers, retirees, people suffering from long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email or post, please complete the Patient Participation Group Registration form.
We may ask a few patients to meet with us in the surgery from time to time but we will only invite those patients who indicate this would be something they are happy to do.
Frequently Asked Questions
What is a Patient Representation Group?
It is a group of patients who volunteer to get involved in make sure that the surgery is providing the services that its patients need.
What is the purpose of me joining this group?
We want to ensure that the people who use our services are able to have their say. Your opinion matters to us, the people who use the services are the best people to tell us what works and what improvements we could make.
How and when are you likely to contact me?
We can communicate with you in different ways to suit you – email, telephone or post. We will only contact people occasionally and the feedback we ask you will only take up a few moments of you time.
Will my doctor see this information?
We only want to contact you to ask questions about the surgery, how well we are doing and to ask about patient focused changes we are planning. If your doctor is responsible for making some of the planned changes they may see general feedback from patients.
Will the questions be medical or personal?
We will only ask questions relating to the practice and the services we provide.
What if I sign up but then decide I no longer wish to be involved?
If at any time you change your mind and no longer wish to be involved, let us know in writing and we will remove your contact details from our list.